Terms & Conditions.

Article 1. Definitions

  1. “Wundo”: Move37 BV, a limited company registered under the laws of Belgium, with its registered office at Drie Eikenstraat 373, 2650 Edegem, VAT BE-0805.637.854.

  2. “Customer”: Any legal person who enters into an agreement with Wundo with regard to the Services.

  3. “Services”: The services Wundo offers to its customers, such as but not limited to providing an AI-based leadership assistant and learning software platform.

Article 2. Scope

  1. All commercial relationships between Wundo and the Customer are governed by (in descending hierarchical order): (i) where applicable the written agreement between Wundo and the Customer, (ii) Wundo’s Terms of Use, (iii) Wundo’s Data Processing Agreement, (iv) Wundo’s policies (v) these general terms and conditions and (vi) the Belgian law.

  2. By ordering the Services or entering into an agreement with Wundo – including registration for the Demo – the Customer acknowledges to have read these terms and conditions and thereby accepts them. The terms and conditions always take precedence over the Customer’s terms and conditions, even if they stipulate that they are the only valid conditions.

  3. The (repeated) failure by Wundo to exercise any right may only be construed as the toleration of a particular situation and shall not give rise to a forfeiture of rights.

  4. The invalidity of one or more provisions of these terms and conditions or any part thereof, shall not affect the validity and enforceability of the other clauses and/or the remainder of the provision in question. In such case, Wundo and the Customer shall negotiate in order to replace the invalid provision by an equivalent provision in accordance with the spirit of these general terms and conditions. Should Wundo and the Customer not reach an agreement, the competent court can mitigate the invalid provision to what is (legally) permitted.

Article 3. Offer

  1. Announcements on the website (https://www.wundo.ai), Wundo’s AI leadership learning platform and/or on the social media of Wundo are entirely non-binding, and may only be regarded by the Customer as an invitation to order the Services, unless explicitly specified otherwise. 

  2. An offer shall only be valid for (i) a specific order and shall thus not automatically apply to subsequent (similar) orders as well as for (ii) the duration as indicated thereon, however never longer than ninety (90) days after reception of the offer.

Article 4. Demo version

  1. Potential Customer can be given the opportunity to use a demo of the Services through a trial account for a duration of 14 calendar days, free of charge. This demo has the single purpose of informing the Customer about the functioning and the features of the Services. The Customer cannot derive any other rights from the provision of the demo.

  2. At the expiry of the demo period, Wundo will automatically disable the use of the demo without any action by the user being required. Demo data is automatically deleted after expiry.

  3. If the Customer wishes to place a definitive order upon (or even before) termination of the demo period, article 5 of the underlying terms and conditions will apply.

Article 5. Conclusion of the agreement

  1. An agreement shall become effective upon (i) electronic confirmation of the agreement by a person authorized to commit Wundo, or (ii) the moment when Wundo starts with the performance of the Services. 

  2. Wundo always reserves the right to request additional information regarding the Customer, its activities or creditworthiness, and, if such information is not forthcoming, to refuse or suspend the performance of the Services.


Article 6. Account

Following conclusion of the agreement a new account or a trail account can be converted into a definitive account whereby the Customer shall be granted access to the platform, which is provided as ‘Software as a Service (SaaS)’. Such right of access merely implies a non-exclusive and non-transferable license to use the platform.

Article 7. Terms of performance of the Services

  1. Unless expressly agreed otherwise in a service level agreement (“SLA”), the expected time of performance of the Services is always approximate and non-binding. Exceeding the scheduled performance time can therefore not give rise to a fine, damages, substitution or termination of the agreement at the expense of Wundo.

  2. The scheduled performance time shall automatically expire in case (i) Wundo has not received all the information, necessary for the performance of the Services, in due time; (ii) of force majeure and/or hardship, as described in Article 17.

Article 8. Performance of the Services

During the performance of the Services, Wundo undertakes to use its best efforts and shall act in good faith and with due care in accordance with the criteria, to be determined independently by Wundo.


Article 9. Changes of the Services

Wundo has the right to change the offer and composition of the Services at any time. In such event, Wundo will inform the Customer thereof within a reasonable term prior to such change through the status page: status.wundo.ai. If the Customer desires to be contacted personally about changes of services, the Customer shall turn on the subscription to the status updates at its account.

Article 10. Price

  1. The Services are provided under an annual subscription agreement, invoiced yearly in advance, unless otherwise agreed in writing.

  2. All prices are expressed in Euro and are exclusive of VAT and any insurance and administration cost, unless expressly agreed otherwise. The prices shall be billed annually.

  3. In so far as the prices are based on the then applicable wage costs, social security contributions and government levies, insurance premiums, costs of materials and infrastructure, exchange rates and/or other costs, Wundo shall, in the case of an increase of one or more of these pricing factors, be entitled to increase its prices accordingly, in accordance with the legally permitted standards. In the event of an increase of its prices, Wundo undertakes to notify its existing Customers through email at least one month prior to the application of the new prices.

Article 11. Payment

  1. Wundo reserves the right to request full payment from the Customer before starting with the performance of the Services. If the Customer fails to carry out such advanced payment in due time when requested by Wundo, the performance of the Services shall automatically be suspended and shall, without prior notice of default, be increased with a late payment interest of one percent (1 %) per month, whereby a month that has already started counts as fully completed. Moreover, Wundo shall be entitled to consider the Services as cancelled, in which case the Customer shall be held to pay a fixed compensation fee of € 250 (excl. VAT), without prejudice to Wundo’s right to claim higher compensation.  

  2. In all other events, the Customer must pay all invoices of Wundo in full by bank transfer to the account as communicated by Wundo within the payment term as stated on the invoice and without discount on the invoice date.

  3. Invoices may only be legitimately disputed by the Customer in writing by email within seven (7) days following invoice date, stating (i) the invoice date, (ii) the invoice number and (iii) detailed motivation. 

Such dispute does not discharge the Customer from its obligation to pay. 

  1. The unconditional payment by the Customer of (a part of) the invoice amount is considered explicit acceptance of the invoice. 

  2. Partial payments by the Customer are always accepted subject to change and without any prejudice, and first allocated to the collection costs, next to the damages, the interest due and, finally, to the principal sum, with preference given to allocation to the oldest outstanding principal sum. 

Article 12. Consequences of late or non-payment

  1. Any invoice that remains fully or partially unpaid by the Customer on the due date shall, without prior notice of default, be increased with a late payment interest of one percent (1 %) per month, whereby a month that has already started counts as fully completed, plus € 250 (excl. VAT) by way of lump sum damages, without prejudice to Wundo’s right to claim higher compensation. 

  2. Furthermore, Wundo shall be entitled to cancel or suspend any further performance of the Services, and all other invoices shall immediately become due and payable, even if they have not yet fallen due. All permitted payment conditions will cease to apply.

  3. The same applies in the event of an imminent bankruptcy, judicial or amicable dissolution, suspension of payment, as well as any other fact showing that the Customer is insolvent

Article 13. Electronic billing

  1. By entering into an agreement with Wundo, the Customer expressly agrees to the use of electronic billing by Wundo.

  2. All invoices issued by Wundo shall be transmitted in a structured electronic format compliant with the Peppol (Pan-European Public Procurement Online) framework or another format recognised by the Belgian tax administration.

  3. The Customer shall ensure that it is technically capable of receiving and processing electronic invoices and shall provide Wundo, prior to the commencement of the Services, with all relevant information required for this purpose, including its VAT number.

Article 14. Term and termination of the agreement

1.Term

1.1. The agreement shall continue in effect for a definite duration of one (1) year, unless explicitly agreed otherwise. The term shall automatically be prolonged with one (1) year if the agreement is not terminated by the Customer, nor by Wundo by the latest fourteen (14) calendar days before termination thereof, which shall entitle Wundo to invoice the Customer for the renewed term.

1.2. The notice of termination must be done by email, containing the start and the end of the notice period.

2. Termination of the agreement due to material breach or exceptional circumstances

2.1. Notwithstanding any provisions to the contrary in these terms and conditions, both parties are entitled to terminate the agreement at any time and without legal intervention in the event:

  • A party materially breaches any of the provisions of the agreement and, notwithstanding an email from the other party to refrain from such a breach and to rectify the situation, fails to comply with such a request within twenty (20) days following the receipt of such email, without prejudice of the other party to claim from the defaulting party an additional compensation as a result of this contractual breach;

  • Of exceptional circumstances which make it impossible to continue any professional cooperation between Wundo and the Customer.

2.2. Parties agree that the following circumstances should be considered as exceptional circumstances:

  • If a party ceases its payments, files a declaration for bankruptcy, is declared bankrupt, enters into a liquidation or similar proceedings or is liquidated;

  • Every circumstance which affects the ability of one of the parties to comply with its contractual obligations in a thorough manner or where it cannot reasonably be expected that the party fulfils its contractual obligations;

  • Force majeure or hardship which continues for an uninterrupted period of more than consecutive two (2) months following the moment on which Wundo, which is confronted with this force majeure, notifies the Customer thereof.

3. Consequences of termination of the agreement

3.1. Upon termination of the agreement: 

  • Wundo undertakes to deactivate the Customer his account as well as the account of Customer’s employees within five (5) working days; 

  • Each party will discontinue its use and will return the Confidential Information and proprietary materials of the other party. 

  • The customer can export its data before termination.

3.2. Articles 17 to 21 shall survive and continue in full force and effect in accordance with their terms, notwithstanding the expiration or termination of this agreement for whatsoever reason. 

3.3. The termination of the agreement, for whatsoever reason, shall not prejudice the rights acquired by each party.

Article 15. Liability

  1. Wundo’s liability shall be limited to the lower of the following two amounts: (i) the invoice value of the Services performed by Wundo in the year when the liability arose, or (ii) the amount of the payment of the insurance policies entered into by the Wundo and in any case be limited to the liability mandatory under Belgian law.

  2. Wundo is under no circumstances whatsoever obliged to compensate for indirect and/or consequential damages (including, but not limited to loss of income or damages to third parties) or damages due to force majeure/hardship (cfr. Article 16). 

  3. Neither shall Wundo be liable for damages caused directly or indirectly by an act of the Customer or a third party, regardless of whether these were caused by a fault or negligence. Nothing in this clause limits liability for gross negligence, fraud, or wilful misconduct.

  4. The intended use of the Services by the Customer is determined under its full responsibility and at its own risk. Wundo cannot be held liable in any way for any direct or indirect damage resulting from this intended use.

Article 16. Force majeure/hardship

  1. Wundo is not liable for any breach of its obligations that is caused by force majeure or hardship. Cases of force majeure or hardship are conventionally considered as: all circumstances that were reasonably unforeseeable at the time the agreement was concluded and that are unavoidable, and that, on the part of Wundo, create the inability to carry out the agreement, or that would make the implementation of the agreement, financially or otherwise, harder or more difficult than normally anticipated (such as, but not limited to hacking that is not reasonably foreseeable, cybersecurity incidents outside reasonable control, war, natural disasters, fire, confiscation, delays on the part of third parties or bankruptcy of third parties with whom Wundo cooperates, shortages of personnel, strikes, organisational circumstances, threat or act of terrorism).

  2. The aforementioned situations entitle Wundo to apply for the revision and/or suspension of the agreement by simple electronic notification to the Customer, without Wundo becoming liable for any damages whatsoever. If a situation of force majeure and/or hardship lasts longer than 2 months, the parties have the right to terminate the agreement.

Article 17. Intellectual rights

1.Wundo is and remains the sole owner of all copyrights and other intellectual property rights with respect to the Wundo Services, software, platform, AI generated content and all documents, advises, reports, slides, drawings and pictures provided to the Customer during the performance of the Services.

2. Consequently, the access to the platform provided to the Customer solely implies the right to use – at a charge – the Services. No implied licenses shall be granted under this agreement. Under no circumstances such license: 

  • Entails a transfer of ownership of the Services by Wundo to the Customer; 

  • Grants the Customer any rights to (use) the Services, trade names, brand name and/or trademarks of Wundo;

  • Grants the Customer the right to request Wundo to deliver a copy of any source codes, software or other means utilized by Wundo to provide the Services;

  • Grants the Customer the right to reproduce or use the Wundo software and/or the above for purposes other than those for which they are intended without the prior written consent of Wundo;

  • Grants the Customer the right to engage in, nor authorizes others to engage in, the reverse engineering, disassembly or the decompilation of the Wundo software.

3. Without prejudice to the right of the Customer or any third party to challenge the validity of any intellectual property of Wundo, the Customer shall not perform or authorize any third party to perform any act which would or might invalidate or be inconsistent with any intellectual property of Wundo and shall not omit or authorize any third party to omit to do any act which, by its omission, would have that effect. 

The Customer undertakes to notify Wundo of any actual, threatened or suspected infringement of any intellectual property rights of Wundo which comes to the Customer’s notice, and of any claim by any third party due to use of the Services.

Article 18. AI Functionality

  1. The Customer acknowledges that Wundo’s Services may include AI-based or semi-automated analysis of user interactions, learning behaviour, and communication patterns to generate insights or recommendations. Such processing does not produce legally binding effects and remains under human oversight. Wundo’s Services include assistive AI features designed to support learning and reflection, not to make automated decisions about users.

  2. The Customer retains all rights to its input data. Wundo may process anonymised and aggregated usage data to improve its algorithms, models, and service quality.

  3. Feedback or suggestions provided by the Customer may be freely used by Wundo to improve the platform without obligation of compensation.

  4. AI-generated outputs are provided “as is” and are intended solely for informational, learning or developmental purposes. Wundo shall not be responsible for (business) decisions made based on such outputs.

Article 19. Privacy and data protection

  1. Wundo processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Belgian data protection laws.

  2. In the performance of the Services, Wundo may process personal data as a data controller (for its own user accounts, demos, and support interactions) and/or as a data processor acting on behalf of the Customer (for users and enterprise accounts). In the latter case, such processing shall be governed by a separate Data Processing Agreement (“DPA”), which forms an integral part of the contractual relationship between the Parties. The roles and obligations are defined in the Data Processing Agreement (DPA) and Privacy Policy.

  3. All personal data are processed solely for the purposes of providing, maintaining, and improving the Services, ensuring account security, and complying with legal obligations.

  4. The Customer acknowledges that Wundo’s Privacy Policy, available on the Wundo website and platform, provides detailed information regarding the categories of data processed, the purposes of processing, and the rights of data subjects.

Article 20. Confidentiality

  1. The Customer undertakes to keep all information which is disclosed under or in connection with this Agreement (whether orally or in writing, and whether or not such information is expressly stated to be confidential or marked as such) confidential and shall thus not disclose such confidential information to any other person nor use it for any other purpose other than the performance of the agreement with Wundo.

  2. If the Customer violates this obligation, Wundo is entitled to claim a fixed compensation of € 25,000 per breach, without prejudice of the right of Wundo to claim a higher compensation for the actual suffered damage, provided that the existence and extent of the damage can be proved. 

  3. Without prejudice to the above, parties agree that in case a non-disclosure agreement is closed between parties, the provisions thereof shall prevail whenever there is a conflict with the provisions of this article.

Article 21. Compensation

In accordance with the Belgian Act on Financial Collaterals of 15 December 2004, parties shall mutually compensate and set off automatically and lawfully all existing and future debts towards each other. This means that in the permanent relationship between parties only the largest receivable shall ever remain on balance. In any event this set-off shall be enforceable against any trustee in bankruptcy and other joint creditors, who will therefore not be able to object to the set-off performed by the parties.

Article 22. Applicable law & jurisdiction

Belgian law shall apply. Disputes are subject to the exclusive jurisdiction of the courts of the district where Wundo has its registered office.

Version October 16, 2025.